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Shopee Mall Elevates User Trust with Enhanced Guarantees and Stringent Brand Authentication

Discover how Shopee Mall is setting new standards for online shopping with its commitment to brand authenticity and an unbeatable triple money-back guarantee. Explore a world of genuine products and exclusive deals during the 5.5 Brands Festival!

Shopee Mall, the leading destination for authentic brands on Shopee, prioritizes user trust and satisfaction. Recognizing the growing importance of online shopping authenticity in the Philippines, Shopee Mall is implementing significant changes to its platform. These changes focus on providing users with an unparalleled shopping experience that guarantees product legitimacy and a seamless shopping journey.

Strengthened Customer Safeguards

Shopee Mall has always been synonymous with authenticity. All products on the platform undergo rigorous verification to ensure they are 100% genuine. Now, Shopee Mall is going a step further by introducing a groundbreaking triple money-back guarantee. If a customer receives a counterfeit product, they will be reimbursed three times the value of their purchase. This industry-leading initiative underscores Shopee Mall’s commitment to user protection and sets a new standard for online brand authenticity in the Philippines.

Shopee Mall has simplified and extended its return and refund policy. Users now have 15 days from the date of receipt to initiate a return, double the previous window. As long as the returned item meets the established Return Terms & Conditions, a full refund will be issued.

Shopee Mall’s commitment extends to delivery as well. The platform’s Guaranteed Delivery program ensures orders are not canceled. In the rare instance of a cancellation, users will receive compensation vouchers. Additionally, the new Shopee On-Time Delivery feature offers voucher compensation for orders that exceed the estimated delivery timeframe.

Upholding the Highest Brand Standards

Shopee Mall takes a multifaceted approach to maintaining a trusted environment for genuine products. The platform enforces stringent measures to identify and eliminate unauthorized sellers and counterfeit goods.

Since July 2023, Shopee Mall has witnessed a significant rise in seller applications, exceeding 1,000. However, only sellers who meet specific brand quality standards are granted access. These standards include possessing credible trademark registrations or authorization letters from authorized distributors.

Shopee Mall’s commitment doesn’t end there. The platform continuously evaluates its existing brands and sellers to ensure they maintain compliance with its high quality benchmarks. To date, over 3,000 sellers are undergoing this evaluation process to guarantee a comprehensive selection of authentic products.


For an extra layer of security, Shopee has launched the Brand Intellectual Property (IP) Portal. This one-stop platform safeguards the interests of both sellers and intellectual property owners. Sellers can leverage the portal to validate their brands’ IP rights and report suspected cases of IP infringement for investigation.

Streamlined Shopping Experience

Shopee Mall has revamped its user interface to provide a more intuitive and streamlined shopping experience. Users can effortlessly discover new arrivals, bestsellers, exciting deals, and personalized recommendations tailored to their preferences.

The platform has also welcomed a wave of sought-after brands, including Nike SwimKerastaseTerranovaPaula’s Choice, and Supergoop! These exciting additions join hundreds of other popular brands already available on Shopee Mall. Identifying authorized sellers is easy – simply look for the Shopee Mall badge on each shop and product page.

Embrace Authenticity with Shopee Mall

Get ready for amazing deals during the upcoming 5.5 Brands Festival! Shop with confidence on Shopee Mall and discover a trusted network of sellers offering genuine products. Enjoy massive discounts of up to 50% off and free shipping with no minimum spend. Plus, look out for exclusive products and bundles from tech giants Huawei and Infinix. Don’t miss this opportunity to refresh your wardrobe, upgrade your gadgets, or stock up on your favorite essentials – all at unbeatable prices.

Don’t miss this opportunity to stock up on your favorite brands and discover exciting new finds. Visit Shopee Mall today and experience the future of secure and trustworthy online shopping!

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