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Cebu Pacific Elevates Passenger Experience at NAIA T3

CEB flies to 35 domestic and 25 international destinations, spanning across Asia, Australia and the Middle East.

Cebu Pacific (PSE: CEB), the Philippines’ leading airline, enhanced customer service at the Ninoy Aquino International Airport Terminal 3 (NAIA T3) by allowing passengers who accomplished online check-in to enter through a dedicated gate, among other features that will ease travel experience.

From the first entrance at the NAIA T3 Departures (Online Check-In Entrance), customers who checked-in online can go straight to the boarding gates if they don’t need to check in their bags.

Passengers who need to check in their bags may proceed to CEB’s self-bag tag kiosks at Isle E, scan their boarding passes at a machine, print and attach the tags on their bags. Thereafter, domestic passengers may proceed to the online check-in bag drop counters at E16-E29, while international passengers may check the counters assigned to them on the flight information monitors near Isles D and E.

Meanwhile, passengers who did not check in online may enter through Gates 1 and 2 and use any of the check-in kiosks located in between Isle D and E. They may also print their bag tags and use the bag drop counters located between D16-D29 and E1-E15.

CEB will offer a repack area where all passengers can check if they are within their baggage allowance or not. It also allows passengers to conveniently repack or arrange their bags if necessary.


The airline is also ready to address the concerns of passengers with same-day flights by operating a 24/7 help desk at its ticket office near NAIA T3 Arrival Gate 6.

“Our top priority at Cebu Pacific is to ensure the safety and comfort of our passengers. As demand for air travel picks up, we hope that these solutions will allow our customers to travel more conveniently and reach their destinations with ease,” said Lei Apostol, Cebu Pacific Vice President for Customer Service Operations.

Manila International Airport Authority (MIAA) General Manager Cesar Chiong lauded CEB’s initiatives to improve passenger experience at NAIA T3.

“Our focus is to make sure that we will deliver the best service to our riding public and to our fellow Filipinos. This supports our overall goal to continuously enhance travel experience for all passengers passing through the NAIA,” said Chiong.

Among the measures that MIAA has undertaken to further provide a seamless travel experience for passengers include the removal of the initial security check in all four NAIA terminals, reassignment of some domestic and international flights to other terminals, and implementation of several digitalization projects.

CEB advises its passengers to book their flights online by creating a MyCebuPacific account to get notifications about their upcoming trips, manage their bookings, access their Travel Funds, among other features. Online check-in is also available via the Cebu Pacific app and website, reducing passenger waiting time at the airport and allowing them to go straight to their assigned boarding gates.

CEB flies to 35 domestic and 25 international destinations, spanning across Asia, Australia and the Middle East.

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