With the abundance of marketplaces lately, it would always be a tall order for anyone to stand out amongst the rest. While not all marketplaces are built the same, we believe that structure and convenience form the foundations of a successful marketplace platform.

Our goal is to put form and function in selling and we can achieve that by empowering vendors with a robust store-front and an artillery of selling tools. Not only that, we give our vendors full control in accepting payments from their buyers which would give them immediate access to their earnings.

The Marketplace is currently limited to vendors operating with a valid, local business permit. To become a vendor, one must be a registered ClickTheCity user first. Registered users would just need to go through a simple vendor registration and verification process. Once all requirements have been confirmed, an e-mail containing instructions to complete the store set-up will be sent to you.

 Also, all vendors are expected to have complied with domestic laws, regulations and ordinances especially those governing doing business online. Vendors are expected to be responsible in declaring their earnings from any platform (when required) and are solely responsible for any tax obligations that may arise from it.

For additional documentation, current  BUSINESS-type vendors will be required to submit copies of their Company ID/valid government-issued ID, Business/DTI Permit and latest Proof of Billing. Rest assured that all submitted documents would be treated with utmost protection and that your privacy is safe with us.

There are no set-up or transaction fees to be collected from vendors who wish to gain access to our platform. We would only charge an annual membership fee during the vendor sign-up process.

In the near future, we are also going to offer vendors access to premium selling tools. While this is going to be optional, we think that these premium features would provide a lot in enhancing the vendor’s experience on the platform.

LIMITED TIME OFFER : Create a vendor account on or before Dec 31, 2020 to avail of a “Waived Annual Membership Fee” clause for your online store. This is an opportunity you wouldn’t want to miss!

Once you receive the confirmation email from us, you may click on the provided store set-up wizard link. Just like any set-up wizard, this would effectively guide you in building your store essentials. We strongly encourage that you complete each module to make your store visually appealing and information rich. It is important that you double-check all the details you’ve provided especially your preferred methods of payment from buyers.

The setup wizard will let you complete the ff. modules.

• Store (Logo, Store Name, Phone Numbers, Address)
• Payment (Preferred Payment Options)
• Shipping
• SEO
• Customer Support
• Store Policies
• Store Invoice
• Vacation Mode
• Analytics

In most cases, it will just take less than 5 minutes for any seller to setup their store.

During the store set-up, we will be asking you to provide us with your choice of payments from buyers. We understand that most vendors are still doing bank transfers and others have found comfort in doing cash on delivery option, some may even have their own PayPal account already.

We feel that these payment options are still popular between buyers and vendors and we wish to continue this on our Marketplace but a little bit more organized. Of course, the biggest takeaway on this is that you get immediate access to your earnings.

As a vendor, we let you decide on how you want to manage your product’s shipping. In the vendors’ dashboard (and even during the store set-up), you would be able to set your own shipping policies and rates where you can choose from free, flat-rate or by the distance shipping.

We also expect you to fulfill their orders within a reasonable amount of time and that all shipping-related information should be properly communicated to the buyers.

This is possible! You’d be able to publish your own policies and change them as you seem fit. However, we expect you to enforce these policies responsibly and to always consider the welfare of your buyers.

Just go to the Products tab of the vendor’s dashboard (found on the left pane). Hit on the Add New button and you should be able to start managing your first listing. Aside from putting in the product’s description and uploading the product images, you’ll also be able to set individual product policies as well.

Like most marketplaces, there are certain types of items that can’t be sold in our platform. We will continue to update the items on this list but in the meantime, these are not allowed to be posted and sold.

• Adult products or services
• Alcohol
• Animals
• Illegal, Prescription and or Recreational Drugs
• Tobacco Products and paraphernalia (including Vaping-related paraphernalia)
• Unsafe supplements
• Weapons and Ammunitions
• Gambling paraphernalia
• Documents, Currencies and Financial Instruments
• Hazardous Goods and Materials
• Stolen Items
• Human Exploitation and Sexual Services

Vendors found to be in violation by selling any of the items above can have their listings taken down without any warning. We expect vendors to be responsible with the items they sell and that we will be doing our best to police the platform from such violations.

Continuous disregard of the site’s policies can lead to account termination.

Both buyers and vendors are responsible for the transactions done through the marketplace. Buyers are expected to practice due diligence in making a purchase and all product related inquiries should be addressed to the vendor only.

Vendors should abide by the policies set in the Marketplace Terms of Service and will be solely responsible for any refunds, replacements and/or compensation arising from damages caused to their buyers.

We will never advocate during these disputes. Our role is limited to the facilitating the availability of the Marketplace only. We don’t own any inventory nor endorse any vendors on the platform.

We’d love to answer those questions of yours. Please send your queries to marketplace@clickhecity.com and we’ll do our best to reply promptly.