Cebu Pacific’s New CEB Flexi Product Allows Passengers to Cancel Flights for Free!

You can cancel up to two hours before your scheduled departure!

Cebu Pacific (CEB) enhances its CEB Flexi product – a flight add-on that now allows passengers to voluntarily cancel their flights for free, up to two (2) hours before departure, and store the value of the booking in a Travel Fund.   

The amount may be used to book new flights or purchase other add-ons such as seat selection or travel insurance.

The enhanced CEB Flexi, which may be purchased for as low as PHP499 during initial booking on the CEB website or mobile app, supports the airline’s goal to continue allowing guests to travel with peace of mind while supporting the industry in its efforts to rebuild passengers’ trust and confidence in air travel. 

With this add-on, everyJuan will also be able to enjoy unlimited rebooking, following CEB’s permanent removal of change fees in March. A minimal fare difference may apply.  

“We continue to listen and put our customers’ needs first as we work on developing products for everyJuan. We understand that while there is still a pent-up demand for travel in this new normal, plans can still change at the last-minute, and this product gives them added flexibility they need when booking flights with CEB,” said Candice Iyog, CEB Vice President for Marketing and Customer Experience.  

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Passengers can also avail of the CEB Flexi product as a bundle through GO Flexi, and enjoy free cancellation, checked-in baggage with a combined weight of up to 20 kilos, and a standard seat.  

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For more information on CEB’s products, visit www.cebupacificair.com or message Charlie the chatbot on the CEB website or the official CEB Facebook page. Contactless flight procedures, updated schedules, travel document requirements, and FAQs may be viewed via https://bit.ly/CEBFlightReminders  

CEB operates the widest domestic network in the Philippines covering 32 destinations, on top of its six (6) international destinations, spanning Asia and the Middle East.

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