With the abundance of marketplaces lately, it would always be a tall order for anyone to stand out amongst the rest. While not all marketplaces are built the same, we believe that structure and convenience form the foundations of a successful marketplace
platform.

Our goal is to put form and function in selling and we can achieve that by empowering vendors with a robust store-front and an artillery of selling tools. Not only that, we give our vendors full control in accepting payments from their buyers which would give them
immediate access to their earnings.

The Marketplace is open to every type of vendor. We encourage businesses and enterprising individuals to set-up their stores with us. Vendors would just need to go through a simple registration and verification process. Once all requirements have been
confirmed, an e-mail containing instructions to complete the store set-up will be sent to you.

We expect vendors to select the appropriate category that would best describe their selling endeavor. Casual vendors, those who sell on an irregular or intermittent basis, would be classified under the HOBBYIST type. If you’re most likely doing this as a side-hustle, then this category would best apply to you.

On the other hand, the BUSINESS-type vendors, are the ones who operate with a more formal business-like setup such as proprietors, SME’s and the like. We highly encourage that you select this category if selling online has become your bread and butter already. Also, all vendors, regardless of type, are expected to have complied with domestic laws, regulations and ordinances especially those governing doing business online. Vendors are expected to be responsible in declaring their earnings from any platform (when required) and are solely responsible for any tax obligations that may arise from it.

For additional documentation, INDIVIDUAL-type vendors would need to provide a Valid Government ID and latest Proof of Billing. On the other hand, BUSINESS-type vendors will be required to submit copies of their Company ID, Business Permit and latest Proof of
Billing. Rest assured that all submitted documents would be treated with utmost protection and that your privacy is safe with us.

There are no set-up or membership fees to be collected from vendors who wish to gain access to our platform. We only charge a 6% transaction fee for every completed sale done through the Marketplace. At the end of each month, we are going to send you an invoice for the accumulated fees.

In the near future, we are also going to offer vendors access to premium selling tools through subscription. While this is going to be optional, we think that these premium features would provide a lot in enhancing the vendor’s experience on the platform.

LIMITED TIME OFFER : Create a vendor account on or before Dec 31, 2020 to avail of a “No Transaction Fees” clause for your online store. This is an opportunity you wouldn’t want to miss!

Once you receive the confirmation email from us, you may click on the provided store set-up wizard link. Just like any set-up wizard, this would effectively guide you in building your store essentials. We strongly encourage that you complete each module
to make your store visually appealing and information rich. It is important that you double-check all the details you’ve provided especially your preferred methods of payment from buyers.

The setup wizard will let you complete the ff. modules.

• Store (Logo, Store Name, Phone Numbers, Address)
• Payment (Preferred Payment Options)
• Shipping
• SEO
• Customer Support
• Store Policies
• Store Invoice
• Vacation Mode
• Analytics

In most cases, it will just take less than 5 minutes for any seller to setup their store.

During the store set-up, we will be asking you to provide us with your choice of payments from buyers. We understand that most vendors are still doing bank transfers and others have found comfort in doing cash on delivery option, some may even have
their own PayPal account already.

We feel that these payment options are still popular between buyers and vendors and we wish to continue this on our Marketplace but a little bit more organized. Of course, the biggest takeaway on this is that you get immediate access to your earnings.

As a vendor, we let you decide on how you want to manage your product’s shipping. In the vendors’ dashboard (and even during the store set-up), you would be able to set your own shipping policies and rates where you can choose from free, flat-rate or by the
distance shipping.

We also expect you to fulfill their orders within a reasonable amount of time and that all shipping-related information should be properly communicated to the buyers.

This is possible! You’d be able to publish your own policies and change them as you seem fit. However, we expect you to enforce these policies responsibly and to always consider the welfare of your buyers.

Just go to the Products tab of the vendor’s dashboard (found on the left pane). Hit on the Add New button and you should be able to start managing your first listing. Aside from putting in the product’s description and uploading the product images, you’ll also be able to
set individual product policies as well.

Like most marketplaces, there are certain types of items that can’t be sold in our platform. We will continue to update the items on this list but in the meantime, these are not allowed to be posted and sold.

• Adult products or services
• Alcohol
• Animals
• Illegal, Prescription and or Recreational Drugs
• Tobacco Products and paraphernalia (including Vaping-related paraphernalia)
• Unsafe supplements
• Weapons and Ammunitions
• Gambling paraphernalia
• Documents, Currencies and Financial Instruments
• Hazardous Goods and Materials
• Stolen Items
• Human Exploitation and Sexual Services

Vendors found to be in violation by selling any of the items above can have their listings
taken down without any warning. We expect vendors to be responsible with the items
they sell and that we will be doing our best to police the platform from such violations.
Continuous disregard of the site’s policies can lead to account termination.

Both buyers and vendors are responsible for the transactions done through the marketplace. Buyers are expected to practice due diligence in making a purchase and all product related inquiries should be addressed to the vendor only.

Vendors should abide by the policies set in the Marketplace Terms of Service and will be solely responsible for any refunds, replacements and/or compensation arising from damages caused to their buyers.

We will never advocate during these disputes. Our role is limited to the facilitating the availability of the Marketplace only. We don’t own any inventory nor endorse any vendors on the platform.

We’d love to answer those questions of yours. Please send your queries to marketplace@clickhecity.com and we’ll do our best to reply promptly.