Amidst this pandemic, people can’t help but fear about their safety while outside their homes–that is why Robinsons Malls has stepped up, tripling its efforts in safeguarding the health and welfare of its customers and employees.
As more provinces and cities ease into general community quarantine (GCQ) from the much stricter enhanced community quarantine, the national government gives the green light for the regulated operation of some major retailers.
On May 16, the Gokongwei-led mall operator will reopen its doors to continuously serve the needs of the public while following the protocols of the Inter-Agency Task Force (IATF) for the Management of Emerging Infectious Diseases and ensuring the safety of its customers, employees, and tenant partners.
Despite COVID-19’s massive impact on businesses, customers’ safety remains atop the company’s priorities, said Robinsons Malls Senior Vice President & General Manager Arlene Magtibay. “We want to make sure that anyone visiting and working in our malls would feel safe and well taken care of,” she said.
A handful of adjustments—both major and minor—are inevitable as the public is slowly adapting to the new normal. According to Ms. Magtibay, the company has been preparing for these changes, believing that “anything is achievable with patience and cooperation.”
Magtibay also said Robinsons Malls would like to “somehow ease people’s worries about the public health situation by applying a holistic approach in combating the spread of the virus within its malls.”
360-degree measures
On top of the “no face mask, no entry” policy and required temperature screening at mall entrances, the number of customers allowed inside stores, restrooms, and elevators will be limited to regulate foot traffic.
Magtibay said roving mall security guards will be present within the mall premises to perpetually implement social distancing. Signages, posters, and foot markers are also set up in key areas to remind customers of proper queuing and safe spacing.
“As much as we want you to maximize your mall visits, we are pausing our free Wi-Fi connections and limiting air-conditioning following IATF’s directives,” she added.
Mall-goers are also required to follow the 3-step gap rule when using escalators and stand on marked areas when riding elevators.
Escalator handrail sterilizers, elevator diffusers, antiseptic bottles and dispensers, and entrance foot baths are installed to disinfect hands, footwear, and high-contact areas inside the shopping centers. “A Sanitation Team has been created to ensure every nook and cranny is sanitized,” the SVP said, noting that disinfection will be done every hour.
Services to your doorstep
With their customers’ health and ultimate convenience in mind, Robinsons malls collaborated with delivery service platforms such as MyKuya and Mober, along with other delivery aggregators to guarantee consumers a seamless virtual shopping experience while consumers are staying safe in their homes.
You can do your usual mall routine at the comfort of your own home–all thanks to a personal shopper. Robinsons makes it a lot more convenient for you since you can run some errands, shop for your needs, and satisfy your cravings in just a few clicks!
“We understand that not everyone is comfortable with leaving the sanctuary of their homes even with the transitioning to GCQ or Modified ECQ. Our delivery service platforms are readily available to them,” Magtibay said.
Robinsons Malls is going above and beyond to provide customers with as many shopping options as possible, bringing the mall to their homes and seeking connections that could ease their worries.
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Whichever shopping method you prefer, Robinsons Malls is your partner in creating a safe and convenient retail experience. Shop with Robinsons virtually or visit their malls as they reopen their doors on May 16.
