Frequently Asked Questions

Yes, account registration is required. You can create your ClickTheCity account HERE.

No, just go directly to the cinema and show either the ClickTheCity eTicket or the emailed eTicket confirmation from your phone to the cinema porter.

Yes, on the eTicket click ‘Send Ticket’ then input the moviegoer’s complete name and email address. (*Please take note that the recipient should also have a ClickTheCity account registered to his/her email address), then click ‘Send’.

Yes, as long as the movie has advance tickets already on sale.

  • Reservation Only is allowed for Ayala Cinemas ONLY.
  • Please claim your ticket as early as possible. Your reservation will expire and will be released for sale 45 minutes BEFORE the start of the show.
  • Please be advised that 'No-Shows' for reservations that are not properly 'Cancelled' are recorded by the system. One (1) forfeiture will result in your being LOCKED-OUT from the reservation system.
  • Please be reminded that 'Reservation Only' payment option is only available for Ayala Malls Cinemas, except for Ayala Malls The 30th, Vertis North, Cloverleaf, Feliz, Bonifacio High Street and Ayala Center Cebu.
  • 'Reservation Only' payment option is only available at least 2 hours before your preferred showtime.

Since you have made a reservation and did not claim it, your account has been LOCKED-OUT from the reservation system. This is the penalty for not claiming your tickets.

To Unlock your account. Go to any Ayala Malls Cinema's 'SureSeats Counter' and pay the re-activation fee equivalent to the reservation fee of the forfeited transaction (P25 per ticket).

  • Your ClickTheCity eTicket will be generated.
  • An eTicket confirmation email will be sent to your registered email address.
  • If you did not get either the eTicket or the Email, you can email us at helpdesk@clickthecity.com with subject Tickets so we can check it for you.

No. Senior Citizen discount is not honored for on-line transactions, but you can avail of the discount over-the-counter since they assign priority lanes for Senior Citizens. (This rule also applies to MTRCB, Season Pass, Complimentary Pass, Production pass, PWD ID)

Verified mobile number is required to purchase tickets. Confirmation code is sent via SMS to your mobile number upon account creation. To verify your mobile number:

App:

  • Open the app, then tap the icon on the upper-right
  • Tap ‘Verified Number’, check if your registered mobile number is correct
  • Tap ‘Send Verification Code’, the code will be sent via SMS
  • Enter the code, then tap ‘Confirm’

Website / Mobile Site:

  • Go to ClickTheCity, then click your Name (upper-right)
  • Click ‘Verify Mobile Number’
  • Enter your Confirmation Code, then click ‘Confirm’
  • If you did not receive the Confirmation Code via SMS, click ‘Resend’
  • Enter your mobile number, then click ‘Resend’
  • The Confirmation Code will be sent via SMS
  • Enter the Code, then click ‘Confirm’

iOS device users may encounter this issue when using Safari browser. Please follow the instruction below.

  • On your iOS device, go to Settings
  • Look for ‘Safari’ then tap it.
  • Under ‘Privacy & Security’, turn off ‘Prevent Cross-Site Tracking’ and ‘Block All Cookies’
  • Go to ClickTheCity website, then Sign-in to your account.
  • Click your Name (upper-right), then click 'Tickets'
  • Click your purchased ticket, you may print your ticket by clicking 'Print Ticket'
  • Please report this issue by sending an email to helpdesk@clickthecity.com, please include the Brand / Model / OS Version of your device and briefly describe how the app crashes.

Cancellation of purchased tickets depends on the cinema’s respective terms and conditions below.

  1. Ayala Cinemas
    1. MPass Customers can cancel their ticket transaction 1 hour before the selected movie screening date and time. The transaction amount will be credited back to their MPass account.
    2. Credit Card Customers can cancel their ticket transaction 3 hours before the selected movie screening date and time. (*Note: Reversal will take effect within 7 to 10 banking days. However, if the customer already received his/her credit card billing statement, the reversal will reflect on the next billing statement.)
    3. Seat Reservations can be canceled 45 minutes before the selected movie screening date and time.
    4. The Cancel button is located on the lower part of the ClickTheCity eTicket.
    5. Ayala Cinemas Terms & Conditions

 

  1. Robinsons Movieworld Cinemas
    1. Movie tickets purchased are strictly non-cancellable and are not available for exchange under whatever circumstances.
    2. Refunds will be provided only when the movie itself has been canceled/re-scheduled, or if the cinema(s) concerned will not be operating at the date stated in the purchased movie eTicket for any reason whatsoever.
    3. Refunds will be coursed through the respective medium by which the Purchaser bought the tickets (credit card). A non-refundable PHP 10.00 (Philippine Peso) convenience fee will be charged to your credit card for every ticket purchased.
    4. Robinsons Movieworld Cinemas Terms & Conditions

App:

  • Open the app, then tap your profile icon on the upper-right
  • Tap ‘Verified Number’, then tap ‘Update’
  • Enter your new mobile number
  • Tap ‘Send Verification Code’, the code will be sent via SMS
  • Enter the code, then tap ‘Confirm’

Website / Mobile Site:

  • Go to ClickTheCity, then click your Name (upper-right)
  • Click ‘Update Mobile Number’
  • Enter your new Mobile Number, then click ‘Continue’, the Code will be sent via SMS
  • Enter your Confirmation Code, then click ‘Confirm’ button
  • Go to ClickTheCity.com, then sign-in to your account
  • Click your name on the upper-right, then click ‘Update Account’
  • After updating your account info, click ‘Update Account’

Please send an email to helpdesk@clickthecity.com with Subject: Tickets, and we’ll be happy to assist you as soon as we can.