Frequently Asked Questions

No need to go to the ticket counter, just go directly to the cinema and show either the ClickTheCity ticket or email from your phone.

Yes, you can print the email or the ClickTheCity ticket and use it to gain entry into the cinema.

Verified mobile number is required to purchase tickets. Confirmation code is sent via SMS to your mobile number upon account creation. To verify your mobile number:

App:

  • Open the app, then tap the ClickTheCity icon
  • Tap Verified Number
  • Check if your registered mobile number is correct
  • Tap Send Verification button, the code will be sent via SMS
  • Enter the code, then tap Confirm button

Website / Mobile Site:

  • Go to ClickTheCity.com, then click your Name (upper right)
  • Click Verify Mobile Number
  • Enter your Confirmation Code, then click Confirm button
  • If you did not receive the Confirmation Code via SMS, click Resend button
  • Enter your mobile number, then click Resend button
  • The Confirmation Code will be sent via SMS
  • Enter the Code, then click Confirm button

App:

  • Open the app, then tap the ClickTheCity icon
  • Tap Verified Number
  • Check if your registered mobile number is correct
  • Tap Send Verification button, the code will be sent via SMS
  • Enter the code, then tap Confirm button

Website / Mobile Site:

  • Go to ClickTheCity.com, then click your Name (upper right)
  • Click Verify Mobile Number
  • Enter your Confirmation Code, then click Confirm button
  • If you did not receive the Confirmation Code via SMS, click Resend button
  • Enter your mobile number, then click Update button
  • The Confirmation Code will be sent via SMS
  • Enter the Code, then click Confirm button

If you have not received your Verification Code via SMS, follow the steps below:

App:

  • Open the app, then tap the ClickTheCity icon
  • Tap Verified Number
  • Check if your registered mobile number is correct
  • Tap Send Verification button, the code will be sent via SMS
  • Enter the code, then tap Confirm button

Website / Mobile Site:

  • Go to ClickTheCity.com, then click your Name (upper right)
  • Click Verify Mobile Number, then click Resend button
  • Enter your mobile number, then click Update button
  • The Confirmation Code will be sent via SMS
  • Enter the Code, then click Confirm button

Your transaction is successful if you either receive an email or the ticket was generated on ClickTheCity.

The email is sometimes delayed. Please wait a few minutes then check your Inbox again. Check also your Spam folder.

To check if ClickTheCity ticket was generated:

App

  • Log-in to your account by tapping ClickTheCity logo
  • Once you're logged-in, on Movies section, tap "My Tickets"
  • Purchased tickets are displayed.
  • Select your purchased ticket to display ticket info

Web / Mobile

  • Sign-in your account on ClickTheCity.com (upper right)
  • Once you're signed-in, click your name, then select "Tickets"
  • Select your purchased ticket(s) to display ticket info

Yes, your transaction was successful if the ticket was generated on ClickTheCity.  Since the email passes through the public internet it is possible that delay is longer than usual.

If there is no ticket generated on ClickTheCity, nor did you receive any email, then your transaction likely failed.  The seats will still appear taken as the system automatically holds it for a few minutes to prevent double booking regardless of payment transaction result.

Before trying to purchase again, please make sure that the transaction was not successful. Your transaction is successful if:

  • An e-ticket was generated, or
  • If you receive an email from the Cinemas

If you did not get either the e-ticket or the email, you can email us at helpdesk@clickthecity.com with subject Tickets so we can check it for you.

ClickTheCity does not have the facility to cancel online ticket purchase.

Online ticket purchase are subject to the Terms and Condition below. Please contact the cinemas directly.

Robinsons Movieworld Cinemas
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