Privacy Policy

This privacy policy sets out how Surf Shop uses and protects any information that you give Surf Shop when you use this website.

Surf Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Surf Shop may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 24, 2015.

What we collect

We may collect the following information:

  • name, birthdate, gender and job title

  • contact information including email address

  • current location such as latitude and longitude

  • demographic information such as preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

  • For Mobile Ordering Service
    If you use our mobile ordering service, we will transmit your information (name, address, phone#), together with your order to our delivery partners so they can fulfill your order request. Our delivery partners may retain and use your information to send promotional emails about new products, special offers or other information which you may find interesting.

  • For Ticketing Service
    If you use our ticketing service, we will transmit your information (name, email address), together with the order information to our cinema partners so they can properly process your ticket purchase. Our cinema partners may retain and use your information to send promotional emails about new products, special offers or other information which you may find interesting.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Most of our service requires that you register with us your personal information. If you don’t want to give us any information: whenever you are asked to fill in a form, just don’t proceed and cancel it.

  • If you have previously submitted to us your personal information, you may change your mind at any time by emailing us at with subject "Delete Account - [email address]". By deleting your account you would not be able to access services requiring a user account.

  • If you received a promotional email from us, you can simply click the link that says "Unsubscribe" and we will remove you from our promotional mailing list. Unsubscribing just removes you from our promotional mailing list, but you can still continue to use our account-based services we offer.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but you can opt out at anytime.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.